WhatsApp: (11) 97333-3992 ecotent@ecotent.com.br

FAQ

READ OUR FAQs

Why do I need an Ecotent?

Being light and compact, Ecotent combines comfort and portability with maximum sun protection for you to enjoy the beach with your family or friends. Trust us, you will really enjoy your Ecotent!

Does the Ecotent easy to set up?

Very easy! A person can set it up in 2 minutes. The set up requires no tools and no use of force. In fact, even children could do it, which they would certainly enjoy a lot! (It is recommended that only children from 10 years of age are allowed to set up the Ecotent, and always under the supervision of parents or guardians).

Does the Ecotent wind resistant?

The Ecotent is extremely resistant to wind. You’ll never need to run after your parasol ever again! These are our tips to ensure resistance to severe wind:

  • Fill the anchoring bags to their full capacity with sand or other similar material. If you are on the beach, stick the bags into holes in the sand to achieve greater resistance.
  • Remember to stretch the fabric well before positioning the support poles.
  • Always position the first pole against the wind (a good indication is when the tent stands with only one pole in place) and then position the second.
  • Click here for full set up instructions.
Does the Ecotent is exclusively for use on the beach?

In fact, the Ecotent can be used just about everywhere when you need some shade. Just fill the anchoring bags with some material that is heavy enough to hold it in place and keep it up, such as stones, green coconut shells, bags filled with water, soil, sand, tree trunks etc.

 

How many people fit under the Ecotent?

We recommend Ecotent Aloha for up to 4 people and Ecotent Mahalo for up to 8 people. But they can accommodate more, depending on the belongings you store within it and the comfort level you are looking for.

 

How can the Ecotent provide shade all day long?

As the sun moves, all you have to do is reposition one pole or both, that way redesigning the tent and the direction of the shade. Click here for some set up suggestions.

 

What kind of sun protection does the Ecotent provide?

The Ecotent offers the maximum sun protection against ultraviolet rays UVA and UVB, since its fabric features UPF 50+ protection (learn more here), in accordance with ARPANSA’s strict guidelines in Australia. (ARPANSA stands for Australian Radiation Protection and Nuclear Safety Agency).

 

Will the Ecotent loose its sun protection capacity over time?

No. The Ecotent retains its sun protection properties throughout its lifespan. After much research, we have selected the Amni® fabric, developed by Rhodia in Brazil, for its lifetime protection against UV rays, and also for being resistant to exposure to salt water and chlorine, as well as for repelling sand, which facilitates its handling.

Why did you choose only dark colours? Doesn’t that make it hotter under the Ecotent?

The darker the tent, the higher the protection. For that reason, we have chosen dark colours. That being said all of our fabrics provide maximum solar protection (UPF 50+).

Thanks to Ecotent’s unique design, which resembles a kite or a hang-glider, the wind blows constantly under the fabric, stopping the tent from accumulating heat. No heat at all!

How should I wash/dry my Ecotent?

Click here for washing instructions.

How portable is the Ecotent? Can I carry it on a plane?

The Ecotent was designed to be taken wherever you go. It comes with a carry bag that allows it to be transported everywhere and you can take it on the plane as hand luggage or check it in as luggage.  (We recommend that you pack your Ecotent into a rucksack or suitcase when sending as luggage, in order to prevent damage to the fabric.)

The Ecotent easily fits into rucksacks, suitcases, bags etc and it is available in 2 sizes:

  • Aloha – Weighing 2.2kg and measuring 50cm x 15cm x 15cm (L x W x H).
  • Mahalo – Weighing 3.2kg and measuring 55cm x 15cm x 15cm (L x W x H).
Will you ship to my country?

We are using only the best courier companies such as DHL and FEDEX to deliver Ecotent worldwide. However, if your country is not on the list of countries where we ship to on the checkout page, that means we don’t ship to you yet.

Can I return the Ecotent if I don’t like it? What is your return policy?

You sure can. You have up to 30 days from the delivery date to return the product if you are not 100% satisfied with it. See our return policy here.

Do you offer warranty?

Yes! We offer 12 months’ warranty against all manufacturing defects. If you have any problems or questions, please contact us via email, at ecotent@ecotent.com.br, specifying the issue. Please note that the warranty does not cover misuse or natural wear. Click here to see our warranty terms.

Do you offer customisation of the Ecotent?

Ecotent offers a great opportunity for your brand to take part in your customers and partners’ best moments of leisure. It’s an excellent media, a modern product, as well as eye-catching, practical and adaptable to different environments, whether it’s taken to the beach, the pool or the field. Put your brand on Ecotent or let us develop the advertising gifts of your choice.

Bring your idea, we will turn it into reality. Talk to us!

Still have questions? Send us a message.

BUY WITH CONFIDENCE AND PEACE OF MIND

ABOUT US

We are happy to have manufactured and launched the Ecotent in Brazil! A product with innovative design, portable, biodegradable and that provides UVA and UVB protection. We dedicate Ecotent to all seaside and adventure lovers with the confidence that after using it your concept of comfort, shade and protection will never be the same again! Click here to learn more about our story.

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Avenida Pompeia, 1494 • Sala 11 • CEP: 5022 001 • São Paulo • SP • 55 11 3796-3324 • Privacy Policy © 2016 Ecotent. All rights reserved.

Promoção Carnaval!!!

Receba um cupom e ganhe um Kit de Estacas para usar a Ecotent em qualquer lugar!

Você recebera um e-mail com o cupom.

Oferta valida para compras efetuadas até o dia 24/02. 

 

*Caso você não quer receber o cupom clique no link seguinte e você vai ser direcionado para o site: www.ecotent.com.br  

Obrigado! Seu codigo de cupom já foi enviado!

Promoção Carnaval!!!

Receba um cupom e ganhe um Kit de Estacas para usar a Ecotent em qualquer lugar!

Você recebera um e-mail com o cupom.

Oferta valida para compras efetuadas até o dia 24/02. 

 

*Caso você não quer receber o cupom clique no link seguinte e você vai ser direcionado para o site: www.ecotent.com.br  

Obrigado! Seu codigo de cupom já foi enviado!